Payment & Payout Policy

This Payment & Payout Policy (the Policy) explains how money moves on Clipy: how brands fund campaigns, how creators earn, when earnings become available, how payouts are requested, reviewed and sent, and what happens when something goes wrong. It is operated by Clipy (Clipy, we, us).

This Policy forms part of, and should be read together with, our Terms of Service, the Creator Guidelines, the Campaign & Client Policy and the Privacy Policy. If this Policy conflicts with the Terms of Service on a payment or payout matter, this Policy applies to that matter. Nothing in this Policy limits any right you have under mandatory consumer, platform-to-business or other law that cannot be excluded by contract, including in the European Union, the European Economic Area, the United Kingdom and the United States.

This Policy applies to everyone who pays money into Clipy or receives money from Clipy, including brands, agencies and other clients that fund campaigns (Clients or brands) and creators and clippers who earn from campaigns (Creators).

It covers Clipy Marketplace campaigns, campaigns that Clipy runs on a client's behalf, and any other Clipy service that results in money being paid to a Creator. Subscriptions and fees for Clipy AI are covered by the Clipy AI Terms and are only covered by this Policy where it says so.

By funding a campaign, joining a campaign, submitting content, setting up payouts or requesting a payout, you agree to this Policy as it applies to you.

In this Policy:

• Campaign means a paid promotion published or operated on Clipy, with a budget, a rate, rules and (where applicable) an end date.
• Campaign budget means the amount a Client funds for a Campaign, excluding Clipy's service fees.
• Clip means a piece of content a Creator submits to a Campaign, linked to a post on a social media platform.
• Verified views means views of an approved Clip that Clipy has recorded from the relevant social media platform's data and has not excluded under this Policy or the Creator Guidelines.
• Earnings means amounts credited to a Creator's Clipy balance for a Campaign.
• Held earnings means Earnings from Campaigns that have not yet ended, which cannot yet be withdrawn.
• Withdrawable balance means the part of a Creator's balance that may be requested as a payout, as shown in the account.
• Payout means a transfer of money from Clipy to a Creator's payout account following an approved payout request.
• Payout partner means the regulated third-party provider Clipy uses to send payouts and to let Creators withdraw funds, including any provider that replaces it.
• Payment processor means a third party that processes payments from Clients to Clipy.

Clipy is a technology platform that connects brands with Creators and keeps a record of Campaign budgets and Creator earnings. Clipy is not a bank, an e-money issuer, a payment institution, a money transmitter or an escrow agent, and does not offer deposit accounts or investment products. A Clipy balance is a bookkeeping record of what Clipy expects to pay you under this Policy. It does not earn interest, is not a deposit, and is not protected by any deposit guarantee or investor compensation scheme.

Money paid by Clients and money awaiting payout may be held by Clipy in its business accounts or by our payment processors and payout partner in accounts they operate. Where a payout partner holds funds on your behalf after a payout has been sent, that partner's own terms and regulatory protections apply to those funds, not this Policy.

Payment processors and our payout partner are independent businesses. They may carry out their own identity, fraud, sanctions and compliance checks, set their own limits and fees, and refuse or delay transactions under their own rules. Clipy does not control those decisions, but we will tell you what we reasonably can when a partner's decision affects you.

Clients must prepay the full Campaign budget, together with all applicable Clipy service fees and taxes, before a Campaign can begin. A Campaign will not be activated or shown to Creators until full payment has been received and confirmed as cleared funds.

Where Clipy agrees to start a Campaign before funds clear (for example, on invoice), the Client remains liable for the full amount, and Clipy may pause the Campaign, stop crediting new Earnings and recover the amount due if payment is not received on time.

A Client may top up a Campaign budget. Top-ups become available to the Campaign once they are received and confirmed.

Clients may pay using the methods shown at checkout or on their invoice, which may include card payments, bank transfer and other methods offered through our payment processors. Clipy may add, change or withdraw payment methods at any time, without affecting payments already made.

Payments must be made from an account the Client is authorised to use. Any fees charged by the Client's own bank or payment provider, including currency conversion and international transfer fees, are the Client's responsibility, and the amount Clipy receives must equal the amount due.

A Campaign budget is used to pay Creators for Verified views on approved Clips at the rate set for the Campaign, subject to the Campaign's per-Creator cap, payout threshold and other rules. Budgets are drawn down on a first-come, first-served basis as Earnings are credited, so once the remaining budget is spent no further Earnings can be credited on that Campaign.

Campaigns either run until an end date or until the budget is spent. A Campaign that has spent its budget stops accepting new Earnings and is completed after a short grace period, unless the Client tops it up in the meantime.

Clipy does not guarantee that a Campaign will spend its whole budget, reach any number of views or Creators, or produce any commercial result.

Clients may request a refund only of Campaign budget that has not been spent or committed. Funds already credited to Creators, allocated to completed or approved Clips, or reserved for Earnings under review are not refundable.

Clipy service fees are non-refundable once a Campaign has been activated, except where required by law or where Clipy has failed to provide the service in a way that entitles the Client to a remedy.

Approved refunds are returned to the original payment method where possible, less any non-recoverable third-party processing or currency conversion costs. We may delay a refund until the Campaign has ended and all Clips have been reviewed, so that Creators who are owed money are paid first. Further details are in the Campaign & Client Policy.

Clients agree to contact Clipy at support@useclipy.com and give us a reasonable chance to resolve any billing problem before starting a chargeback, payment reversal or bank dispute. This does not remove any right a Client has under law or under its card scheme rules.

If a Client initiates a chargeback or reversal that Clipy considers unjustified, Clipy may pause or end the Client's Campaigns, suspend the account, recover the disputed amount together with any chargeback fees and reasonable recovery costs, and take legal action where appropriate. The Client remains liable for all amounts properly owed to Clipy, including amounts already paid to Creators from the disputed funds.

Unless a Campaign states otherwise, Creators earn per verified view. For each Creator on each Campaign, Earnings are calculated from the total Verified views across the Creator's qualifying, live Clips, multiplied by the Campaign's rate per 1,000 views and rounded down to the nearest cent, and are limited to the Campaign's maximum payout per Creator (the cap).

The rate, cap, payout threshold, eligible platforms, content requirements and any other rules are shown on the Campaign before you join or submit. By submitting a Clip you accept those Campaign terms. All amounts are calculated and recorded in whole cents of US dollars.

Figures shown in dashboards, earnings trackers or estimates before Earnings are credited are for information only and are not a promise to pay. Only Earnings credited to your balance under this Policy count.

View counts come from the social media platforms where Clips are posted. Clipy refreshes view data periodically, so counts shown on Clipy may lag behind the platform, and Clipy is not responsible for the accuracy, availability or timing of a platform's data.

Clipy may exclude views, or refuse to treat them as Verified views, where we reasonably believe they are artificial, purchased, generated by bots, scripts, view exchanges or incentivised schemes, or otherwise do not reflect genuine audience interest, or where the Clip does not meet the Campaign or the Creator Guidelines. Clipy also checks that you own or control the account the Clip was posted from, both at submission and on later refreshes.

Earnings already credited are not reduced merely because a Clip's public view count later falls, for example because a platform recounts views, as long as the Clip remains approved and compliant.

Earnings are credited to your balance only when all of the following apply:

• the Clip has been approved by the brand or by Clipy and remains live and compliant;
• your total for the Campaign has reached the Campaign's payout threshold, where one is set;
• there is enough remaining Campaign budget to cover the amount; and
• the amount does not take you above the Campaign's per-Creator cap.

Because budgets are spent first-come, first-served, views you earn after a Campaign's budget is exhausted cannot be credited, even if they are recorded. Clipy is not liable for Earnings that could not be credited because a budget ran out, a cap was reached or a Campaign ended.

Earnings are held while the Campaign they come from is still running, so that late rejections, ownership problems and fraud can be dealt with before money leaves Clipy. Held earnings appear in your account but cannot be requested as a payout.

Held earnings normally become part of your Withdrawable balance when:

• the Campaign's end date has passed;
• a Campaign that runs until its budget is spent has been completed; or
• the Campaign has been completed or cancelled.

Clipy may also place a temporary hold on all or part of your balance for the reasons described in section 26 (fraud and suspicious activity), section 30 (sanctions and anti-money-laundering) or where required by law, a court order or a payout partner. We will tell you about a hold and, where we lawfully can, the reason for it.

Earnings are reversed, in whole or in part, when the basis for them no longer exists, including when a Clip is rejected after review, is withdrawn by you, loses its ownership verification, or is found to breach the Campaign rules or the Creator Guidelines.

When a Clip leaves the earning set, Clipy recalculates what is still owed for that Campaign. The departing Clip is valued at its highest recorded views and your other Clips at the views they were credited for, and only the difference that is no longer owed is reversed.

If a reversal happens while you have a payout request that has not yet been reviewed, Clipy may cancel that request so that the reserved amount is returned to your balance and the reversal can be applied. Any part of a reversal that relates to money already paid out is handled under sections 27 and 28.

You may lose Earnings (whether held, withdrawable or requested) for a Campaign where:

• the Clip is deleted, made private or materially modified before the end of the retention period required by the Campaign;
• artificial engagement, fake views, misleading content, impersonation or other fraud is detected;
• the Campaign's requirements, disclosure rules or the Creator Guidelines are not met;
• you submitted content you do not own or are not authorised to use; or
• your account is suspended or terminated for a serious breach of our terms connected to those Earnings.

Forfeiture applies only to Earnings connected to the breach, and we will act proportionately. It does not affect Earnings that were properly earned on unrelated Campaigns, except where set-off is permitted under section 27 or the law requires otherwise.

Before you can request a payout you must set up payouts from your Clipy account. This creates or links an account with our payout partner. Our payout partner, not Clipy, carries out identity verification (often called know-your-customer or KYC) and collects the details needed to send money onward to you, such as bank or wallet details.

Clipy does not collect or store your bank account numbers or crypto wallet addresses for payouts. Information you give our payout partner is handled under its own terms and privacy notice. Clipy and the payout partner may share information needed to set up, verify, send, reconcile and investigate payouts, as described in our Privacy Policy.

You must give accurate, complete and current information, and complete any verification requested. If verification is refused or not completed, you may not be able to receive or withdraw payouts until it is resolved. Your Clipy balance remains recorded in the meantime, subject to this Policy.

You may request a payout only if:

• you are at least the age required by our Terms of Service and are legally able to receive payments;
• your payout account is set up and is not blocked or under review by Clipy or our payout partner;
• your Clipy account is in good standing and not suspended;
• the amount requested is within your Withdrawable balance and the minimum and maximum limits; and
• you have provided any tax or verification information we or our payout partner require.

Clipy may temporarily pause payouts across the platform, for example during maintenance, a partner outage or a security incident. Your balance is unaffected while payouts are paused.

The minimum payout is $25 USD. Balances below this amount remain in your account until the minimum is reached. The maximum for a single payout request is $100,000 USD; larger balances can be withdrawn through more than one request.

Our payout partner may apply its own minimums, maximums or limits to withdrawals from your payout account. Clipy may change the Clipy minimum or maximum with notice under section 41.

Our payout provider charges a fee of 3% when a payout is processed. The fee is deducted from the payout at the time it is processed, and the amount after the fee is shown before or at the time you confirm the request, where our systems allow.

Clipy does not charge a fee on Creator earnings or payouts. The payout provider's 3% fee is set by the provider, not by Clipy. Other fees that banks, wallet providers or blockchain networks may charge are described in section 22.

You request a payout from the Earnings page of your account. When you do, the requested amount is reserved and leaves your Withdrawable balance immediately, so the same money cannot be requested twice. You can cancel a request yourself while it is still awaiting review.

Every payout request is reviewed by Clipy before it is sent. During review we may check the underlying Earnings, Clip status, account activity and compliance information. We may approve a request, reject it with a short explanation, or ask you for further information. Approval authorises the payout; it is not itself a payment.

If a request is rejected or cancelled, the reserved amount is returned to your balance in full, once. A rejection does not stop you making a new request once the issue is resolved, unless your Earnings have been reversed or forfeited.

Approved payouts are sent from Clipy to your account with our payout partner. Once a payout has been completed there, you can withdraw your funds using the payout methods shown in your account, which are provided by our payout partner and may include bank transfer, digital wallet transfers or stablecoin and other digital-asset transfers, depending on your location and eligibility.

The methods available to you, their limits, fees and processing times, and the countries and currencies they support, are set by our payout partner and may change. Clipy does not guarantee that any particular method will be available to you. Clipy does not offer instant payouts unless your account expressly shows that option.

A payout is treated as made, and Clipy's obligation for that amount is discharged, once our payout partner confirms that the transfer to your payout account has completed. Withdrawals from your payout account to your bank, wallet or other destination are transactions between you and our payout partner.

You are responsible for the accuracy of any destination you enter when withdrawing, including bank details and wallet addresses, and for choosing the correct network for any digital-asset transfer.

Digital-asset transfers are generally irreversible. A transfer sent to a wrong, incompatible or compromised address, or on the wrong network, may be permanently lost. Bank transfers to wrong details may also be impossible or costly to recover. Neither Clipy nor our payout partner is responsible for losses caused by destination details you provided, except where the law makes us responsible or the loss was caused by our own fault.

Keep your Clipy login, your payout account and any wallet credentials secure. Tell us immediately at support@useclipy.com if you think someone else has accessed your account or changed your payout details.

In addition to the payout provider fee described in section 18, you may be charged other fees by our payout partner (for example, withdrawal or conversion fees), by your bank or wallet provider (for example, receiving or foreign transaction fees) and by blockchain networks (for example, gas or network fees). These fees are set by those third parties, may vary over time, and are your responsibility.

Where a fee is shown before you confirm a withdrawal, that is the best information available at the time. Network fees in particular may change between the time you confirm and the time the transfer is processed.

Campaign budgets, Earnings, balances and payouts are denominated in US dollars unless clearly stated otherwise. If you withdraw in another currency or as a digital asset, the conversion is carried out by our payout partner or another third party at its rate at the time, which may include a margin.

Exchange rates, and the value of digital assets including stablecoins, can change and are outside Clipy's control. Stablecoins aim to track a reference currency but are not guaranteed to do so. Clipy is not responsible for any loss of value after funds leave Clipy, and you should consider these risks before choosing a withdrawal method.

Any timing we give for reviews, payouts or withdrawals is an estimate, not a guarantee. Most approved payouts are dispatched promptly, but timing depends on review workload, the payout partner's processing, banking and network conditions, weekends and public holidays, and any checks that apply to your account.

Payouts may take longer where Clipy or our payout partner needs to carry out compliance checks, where the company's payout funding is being replenished, where a transfer's status is uncertain and must be confirmed, or where a payout is under investigation. Where the status of a payout is unclear, the money stays reserved for you while we confirm it with our payout partner, and we will not send the same payout twice.

If our payout partner reports that a payout has failed or refuses it, the reserved amount is returned to your balance in full and you may make a new request once the cause is fixed. If a transfer cannot be confirmed either way, Clipy may retry the same transfer or hold the amount until our payout partner confirms the outcome.

If a payout is returned after completion, for example because a destination could not accept it, the returned amount will be credited back to you once Clipy receives it, less any non-recoverable third-party fees, unless it relates to a reversal, hold or forfeiture under this Policy.

If you think a payout marked as completed has not reached you, contact us at support@useclipy.com with the payout details. We will investigate with our payout partner and share what we find.

Clipy may freeze, hold, delay or investigate any Earnings, balance or payout where we reasonably suspect fraud, fake engagement, account takeover, money laundering, abuse of the platform, a breach of our terms, or where our payout partner flags a risk on your payout account. While an investigation is open, affected payouts may wait until it is resolved.

We will act proportionately, keep holds no longer than reasonably necessary, and, where we lawfully can, tell you why and what you can do. We may ask you for information or evidence, such as analytics from the social media platform, proof of account ownership or identity documents. If you do not respond within a reasonable time, we may decide on the information we have.

Where fraud or a serious breach is confirmed, Clipy may reverse or forfeit the affected Earnings under sections 13 and 14, recover amounts already paid under section 27, close the account, and report the matter to our partners, affected brands or the authorities where appropriate or required.

Clipy keeps an append-only ledger of every credit, reversal, reservation, release and adjustment on your balance. If we find an error, such as a duplicate credit, a miscalculation, data from a social media platform that was wrong, or a payout sent in error, we may correct it by posting an adjustment. Every manual adjustment is recorded with a reason, and you can ask us to explain any adjustment on your account.

If you have received money you were not entitled to (including Earnings later reversed for fraud or a breach), Clipy may, to the extent permitted by law: deduct the amount from your current balance or future Earnings on any Campaign (set-off); ask you to repay it; and, where the amount is significant and not repaid, take reasonable recovery steps. If Clipy has underpaid you because of our error, we will correct it by crediting the amount owed.

Ledger adjustments never take your Clipy balance below zero. Where an amount that should be reversed has already been paid out, Clipy records it as uncollectible against the relevant Campaign. Any later Earnings on that Campaign are first applied to offset the uncollectible amount, and Clipy may also set it off against other Earnings under section 27.

Recording an amount as uncollectible does not waive Clipy's right to recover it where the reversal resulted from fraud or a breach by you.

If a brand's payment for a Campaign is reversed, disputed or refunded before your Earnings are credited, Clipy may pause the Campaign and stop crediting further Earnings until the matter is resolved.

Earnings properly credited for compliant, approved Clips are generally honoured even if the brand later disputes its payment. Clipy may, however, hold those Earnings while the dispute is investigated and may reverse them where the dispute arises from fraud, ineligible content, fake engagement or a breach in which you were involved. If a Campaign is cancelled, held Earnings that were properly credited are released to your Withdrawable balance in line with section 12.

Clipy and our payout partner must comply with sanctions, anti-money-laundering, counter-terrorist-financing and anti-bribery laws, including those of the United States, the European Union, the United Kingdom and the United Nations. We and our payout partner may screen users, transactions and destinations against sanctions and watch lists.

We may refuse, suspend, delay or reverse a payout, or close an account, where:

• you, or a person who owns or controls you, are a sanctioned person or are located or ordinarily resident in a sanctioned country or region;
• a payout would breach applicable law or our payout partner's rules;
• we are required to do so by law, a regulator, a court or law enforcement; or
• we cannot complete the checks we are legally required to carry out.

Where the law prohibits us from telling you why, we may not be able to give reasons. Funds that cannot lawfully be paid will be dealt with as the law requires, which may include blocking them or reporting them to the authorities.

You are an independent creator, not an employee, worker or agent of Clipy. You are solely responsible for determining, reporting and paying any income tax, self-employment tax, social security contributions, VAT, sales tax or other taxes that apply to your Earnings, and for keeping the records your tax authorities require.

Clipy does not give tax advice. Amounts shown in your account are shown before any taxes you may owe. If you are unsure how your Earnings are taxed, speak to a qualified tax adviser.

Where required by law, Clipy or our payout partner will ask for tax information, such as your legal name, address, date of birth, tax identification number and country of tax residence. This may include IRS Form W-9 for US persons, Form W-8BEN or W-8BEN-E for non-US persons, or equivalent forms elsewhere.

Where the law requires it, Clipy or our payout partner may withhold tax from your Earnings or payouts (for example, US backup withholding if required information is missing) and pay it to the relevant tax authority. Withheld amounts are treated as paid to you. We may also issue or file information returns, such as Form 1099 where applicable. Payouts may be held until requested tax information has been provided.

If you provide services through Clipy as a business, including if you are VAT-registered in the EU or the UK, you are responsible for any VAT or similar indirect tax due on your supplies, including under the reverse-charge mechanism where it applies. Unless Clipy has agreed in writing, the amounts credited to you are inclusive of any indirect tax you are required to account for.

Business creators must give us accurate information about their business status and VAT number where requested, and tell us of any change. Clipy may issue or accept self-billed invoices or similar records where the law allows, and will tell you if it does.

Digital platform operators may be required to collect information about sellers and service providers who earn through them and report it to tax authorities. This includes the EU's Directive on Administrative Cooperation as amended by DAC7, the UK's equivalent platform reporting rules, and similar rules in other countries.

Where these rules apply to Clipy or our payout partner, we may collect your identifying details, tax identification number, address, financial account identifier and the total of your Earnings and fees, verify that information, and report it to the relevant tax authority, which may share it with tax authorities in your country of residence. We will give you a copy of the information reported about you where the law requires. If you do not provide required information after reminders, we may be required to withhold payouts or suspend your account until you do.

If you close your account, or Clipy suspends or terminates it, Earnings that were properly earned and are not subject to a hold, reversal, forfeiture, set-off or legal restriction remain payable. Held earnings become payable once the relevant Campaigns end, in the usual way.

To receive a final payout you may need to keep or temporarily restore access to your payout account and provide any information needed to complete it. Please request a payout of your Withdrawable balance before closing your account. A deleted account cannot receive new credits, so Clipy may need to process any final amount owed directly with you through support.

Where an account is terminated for fraud or a serious breach, the Earnings connected to that conduct may be forfeited under section 14. Clipy may keep the account's financial records after closure for as long as required for legal, tax, audit and dispute purposes, as described in our Privacy Policy.

If your account has a balance and you have not logged in, requested a payout or responded to our messages for an extended period, Clipy will try to contact you using the details on your account and remind you to withdraw.

Where unclaimed property, escheat or similar laws apply, Clipy may be required to transfer balances that remain unclaimed after the statutory period to the relevant government authority, after giving any notice the law requires. After that, you may need to claim the funds from that authority. Clipy does not charge dormancy fees on Creator balances.

If Clipy holds, reverses, forfeits or adjusts your Earnings, rejects a payout request, or restricts or suspends payouts on your account, we will give you a statement of reasons explaining the decision, the facts and rules it is based on, and how to contest it, unless the law prevents us from doing so or giving reasons would compromise an investigation into fraud or other unlawful activity.

To contest a decision or make any complaint about payments or payouts, email support@useclipy.com with your account email, the Campaign, Clip or payout concerned, and why you disagree, including any evidence. Our internal complaint-handling system is free to use. A person who was not involved in the original decision will review your complaint, and decisions on complaints are not taken solely by automated means.

We aim to acknowledge complaints promptly and to respond within 30 days, or sooner where the law requires. If we reverse our decision, we will restore the affected Earnings or payout without undue delay.

If you are in the EU, the EEA or the UK and your complaint is not resolved, you may be able to use mediation or an out-of-court dispute settlement body, and we will engage with those processes in good faith as required by law. You may also contact a competent regulator or court. Using our complaints process does not affect your right to go to court.

Disputes between a Client and a Creator about Clips, approvals, Campaign outcomes or payments for a Campaign should be raised with Clipy. Clipy will review the information available and make a decision on how Campaign funds and Earnings are applied. Clipy's decision is final for the purpose of Clipy's records and payments, but it does not prevent either party from using the complaint process in section 37 or pursuing any legal remedy available to them.

Staff decisions on approvals and reviews are recorded with a written reason. Clipy is not a party to any separate agreement a Client and a Creator make outside the platform, and payments made outside Clipy are not covered by this Policy.

Your account shows your balance, Held earnings, Withdrawable balance, Earnings by Campaign and the status and history of your payout requests. Clipy's ledger is the primary record of your Earnings and payouts, and in the absence of manifest error it is evidence of the amounts credited, reversed and paid.

Please review your account regularly and tell us about any error within 90 days of the transaction concerned, so that we and our payout partner can still investigate it. This does not shorten any longer period you have under mandatory law.

Clipy is not liable for losses caused by: the acts, omissions, outages, limits or decisions of payment processors, our payout partner, banks, blockchain networks or social media platforms; destination details you provided; exchange rate or digital-asset value changes after funds leave Clipy; delays caused by checks required by law; or events beyond our reasonable control.

Our total liability to you in connection with a payout is limited to the amount of that payout, plus any amount we are required to pay by law. Nothing in this Policy excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited by law, and nothing in it affects your mandatory statutory rights. The general liability terms in our Terms of Service also apply.

We may update this Policy to reflect changes to our services, our partners, fees, the law or regulatory guidance. We will publish the updated Policy with a new "Last updated" date.

For material changes that adversely affect you, including changes to fees, the minimum payout or hold periods, we will give you at least 15 days' notice by email or in your account before the change takes effect, or longer where the law requires. Shorter notice may apply where a change is required by law or a payout partner, or is needed to address an unforeseen security, fraud or compliance risk. If you do not agree to a change, you may stop using Clipy and request a payout of your Withdrawable balance before it takes effect. Changes do not apply retroactively to Earnings already credited or payouts already requested.

Questions about payments, Earnings or payouts: support@useclipy.com. Legal notices: admin@useclipy.com. More information about our policies is available in the Legal Center.